Returns Policy | Pentafox

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds will only be issued if the course material is not as described or if there are technical issues with the course that cannot be resolved.

Students must contact the course instructor or support team within 7 days of the course start date to request a refund
If a refund is granted, it will be issued within 14 days of the request
Refunds will not be issued for students who have completed more than 50% of the course
If the student has access to bonus materials, these must be returned before a refund can be issued
The website reserves the right to refuse a refund request at its discretion

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Perishable goods such as food, flowers, newspapers or magazines
Intimate or sanitary goods, hazardous materials, or flammable liquids or gases

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again
Then contact your credit card company — it may take some time before your refund is officially posted
Next contact your bank — there is often some processing time before a refund is posted
If you’ve done all of this and still have not received your refund, please contact us at hello@pentafox.in

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pentafox.in.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver and they will find out about your return.

ReturnsPolicy