Deploy AI-simulated customers that behave like real people — angry, polite, abusive, confused. Freshers practice handling any scenario safely before touching live customers, at unlimited scale with zero risk.
AI Training Session
Live simulation · scoring in real time
Coaching tip: Good empathy opener. Next, give a concrete commitment — name a timeframe and a reference number to rebuild trust.
Train BPO freshers using AI-powered simulated customers.
Step 1
Training manager sets sentiment (angry / polite / abusive), issue type (refund, billing, technical), and difficulty level for the session.
Step 2
Azure Stateful API maintains full conversation memory across turns, responding dynamically to each trainee message in character.
Step 3
The fresher types their response — handling objections, de-escalating anger, resolving the issue — exactly as they would on a live call.
Step 4
After each message, the system scores empathy, resolution quality, and protocol adherence with actionable feedback.
Step 5
End-of-session reports track scores across all scenarios, identifying coaching gaps and readiness for live deployment.
Scales training across large hiring waves without individual trainers
Eliminates risk of freshers damaging trust on live calls
Safe space to repeat, fail, and improve before going live
Consistent customer emotion simulation across all scenarios
live customer risk
practice sessions
sentiment modes
turn feedback
“We onboarded a 300-person hiring wave in half the usual time. By the time freshers hit live calls, they'd already handled the angry customers — safely.”
Most teams run their first scenarios the same day. It's a browser app with no installation — you configure a scenario, invite trainees, and go.
Talk to our team and see this solution running on your data within days.